General terms on use of our products
- Please read the product specific
terms for more details.
- All our products and services are
sold without inclusion of an on-site support cost. This is because
computer literacy has generally improved and to reduce your cost. We
charge $90 per incident.
- Phone support is free and it is
limited to 5 minutes. Without being able to see your computer
screen, it is impossible for us to provide technical support for
complex problems. Please have your computer next to your phone
before you call us for support. Training cannot be expected over the
phone.
- Trouble-shooting for our current
version can be provided free if you bring in your computer. Removal
of viruses from your computer is chargeable.
- Sending or printing reasonable
amount to service your clients are permitted. However it is against
the Copyright Laws to reproduce in large quantities such that there
is little incentive for the recipients to subscribe to our service
or it has the effect of depriving us of the subscription.
- Attempts to bypass the
copy-protection or even providing the means or methods are against
the Copyright Laws. Violators will be prosecuted to the maximum by
the court.
- Program features are added or
removed based as we deemed appropriate. Additional charges may be
imposed on certain additional features and current subscribers who
are affected may choose to opt-out. There is no opt-out option if
the new features are not chargeable.
- In case of program errors due to
bugs within the operating systems of the computer or PDA, we can
resolve it to our best effort while awaiting for new patches of the
operating system.
- As our program may need to access
the Internet for updates, please ensure that your firewall is
configured correctly. Please ensure that your operating system is
properly patched because viruses and worms are plentiful in the
Internet and your computer is very likely to get infected if your
system is not patched. We will not be responsible for infections you
get from the Internet or elsewhere.
PowerSearch (Desktop)
- PowerSearch program is not sold
but only licensed for use in conjunction with the data provided. Use
of the program is allowed upon payment or an agreement for payment
of the subscription fee whether verbally or in written form.
- This program is protected by a
challenge/response code scheme. This response code will not work on
another computer. License is given to operate on one specific
computer even when it is in a network.
- The program has an expiry date and
the subscribers are expected to delete it from their system if their
subscription expires or non-payment of fees. Reverse engineering of
the program or data is against the Copyright Laws and will be
punished to the maximum accorded by the court.
- Usage of PowerSearch by agents
within the company for personal consumption is permitted. Companies
sending data to their agents on a regular basis is not permitted and
against the Copyright Laws.
- Subscribers are allowed to backup
their PowerSearch data so that in case of a computer failure, they
can be restored and are spared the effort to download and update all
the past data.
- If we terminate the service, a
pro-rated refund will be given. In case of a package deal, the cost
of the PowerSearch subscription component will be proportioned
together with the costs of other components. There is no refund if
the subscribers terminate the usage.
PowerSearch
(Web)
- Access of the data is via Internet
using your own web browser and on a subscription basis.
- Licence for use is given on a
personal basis and sharing of password is against the Computer
Misuse Act. Multi-user access can be negiotiated and permitted on a
case to case basis.
- If our server is down, we will
compensate you with twice the number of days it is not available. We
will not compensate you if your network or your computer is down.
- If we terminate the service, a
pro-rated refund will be given. In case of a package deal, the cost
of the PowerSearch subscription component will be proportioned
together with the costs of other components. There is no refund if
the subscribers terminate the usage.
HomeBiz(Desktop)
- HomeBiz is copy-protected by a
Dongle or KeyDisk. The Dongle/KeyDisk is warranted for 1 year from
the date of installation. After the warranty, Dongle/KeyDisk can be
replaced at $50 per piece upon receipt of the faulty one. We do
guarantee replacement of faulty ones after 3 years.
- Upgrade price for a new version is
available upon trade-in of an older version. The older the version,
the lower the trade-in price and naturally a higher upgrade cost.
This trade-in price will vary without notice.
- There is NO replacement for lost
or misplaced Dongle/KeyDisk. Provided a police report is lodged, a
new Dongle/KeyDisk can be purchased at 60% of the purchase price. If
the lost Dongle/KeyDisk re-surfaced with the same serial number and
theft is suspected, you will be called upon as the witness based on
the police report.
- On-site support within the first
year is $90 per incident and $150 per incident for the second year
onwards.
- SIX Bi-monthly updates are
available via the Internet. Requests for a CD for the update costs
$5 to defray our admin costs.
- If we terminate the bi-monthly
updates, we will refund you 3% of your purchase or upgrade price per
bi-monthly update short. There will be no refund if you do not
update. Updates are available only for the current version.
HomeLoan
- HomeLoan program is copy-protected
by a challenge/respond code scheme. This response code will not work
on another computer. License is given to operate on one specific
computer even when it is in a network. Each purchase comes with 2
response codes, the second is for your backup in case of computer or
hard disk failure.
- This response code can be written
down for re-installation only. It will not work on a different
computer or PDA or after you reformat your computer.
- A third response code is
chargeable at $30 and the fourth is $60.
- Updates are available free as and
when they are available. Major changes which require an upgrade will
be chargeable. However those who purchased within one year will be
given a free upgrade.
